An evening at Sentry's SF office for support and customer-facing engineers on how agents, MCP, and APIs are changing the work, and how to move faster with them.

What you'll walk away with

  • Where agents actually resolve technical issues today, and where they still hand off to a person

  • How teams are wiring errors, logs, and product data into support through MCP and APIs, so investigations start with context instead of a blank ticket

  • What the support engineer role looks like once triage is automated, and which skills are worth building now

  • A short list of things to try in your own stack next week, from people who've already shipped them

SpeakersSimon Rohrbach - Co-Founder & CEO at PlainJordyn Buettner - Support Engineer at PlainAssaf Barnir - Head of Global Support at SentryRene Green - Support Engineering Manager at Sentry

Who should attendSupport/customer engineers, technical support leads, solutions and FDEs/forward-deployed engineers, and support leaders with engineering backgrounds.

Run of show5:30 — Doors, food & drinks6:15 — Conversation6:55 — Audience Q&A7:10 — Open floor8:00 — Close