LLM agents behave well in demos and badly in production. This 30-minute practitioner talk covers the real failure modes of agentic systems at scale and the patterns that fix them, drawn from shipping GenAI products at Amazon.

Rainy Jain is a Senior Software Developer at Amazon in Digital Acceleration, where she builds GenAI products that speed up digital product launches and works hands-on with LLMs and agentic workflows every day.

For engineers, founders and product leads who are building with agents or about to.

Part of SURF x SWELL Seattle AI Week. Full calendar at luma.com/surfaiweek.