Meetup In 2 days
November
Thursday
17:00–21:00 2026 · Belgrade time
You sign up with the host. foundercal only links to it.
Your event? Manage this listing Report a change
📣 SaaStanak Revenue Day #5 Belgrade
🎙️ Hosted by Tenderly & SaaStanak, powered by Semrush
This evening is all about customer success: what happens after a customer signs, and what makes them stay.
We’ll talk about the handoff from sales to CS, getting to know what clients need instead of guessing, and supporting customers well as your company grows. Most CS teams are bringing AI into their work right now, and it’s making things faster. We want to talk about whether it’s also helping customers stay.
Artem, Jana and Vick all lead CS and support teams, and they’ll share what they’re seeing with their own clients. If you work in customer success, support or account management, join us for the talks and stay to meet others in the region doing the same work.
Speakers
Artem Artemenko — Customer Support Manager @ Semrush
Artem leads teams supporting Semrush's Enterprise and Platform Solutions products, focused on support quality, team development, and helping customers through complex product questions and transitions. Working directly with Enterprise customers, he brings practical insight into where the pain actually shows up and how cross-team collaboration shapes the customer experience.
Jana Bogosavljevic — Head of Client Partnerships @ Hunch
Jana Bogosavljević is Head of Client Partnerships at Hunch, a paid social automation platform, where she leads Client Partnerships and Customer Success. Having started her career in Customer Support, her journey has been shaped by continuous growth, adaptability, and learning, including building Hunch’s Account Management function from the ground up and evolving it into today's Client Partnerships organization. Working with clients globally, and especially across the Benelux region, she's picked up a healthy dose of Dutch directness, which fits her belief that the best partnerships start with honest conversations and grow into lasting relationships that drive retention and business growth.
Viktorijan Mucunski — Chief Client Officer @ HeyReach
Vick leads the Client Success and Client Support teams at HeyReach.io, working at the intersection of sales, automation, and customer experience in B2B SaaS. His focus is on how companies retain and grow their client base through personalized support and smart use of AI-driven tools, and what customer success and support teams need to change as automation reshapes the field.
Why join
✅ Three different angles on the same question: handoffs, partnerships, and client success at scale✅ Honest takes on where AI helps retention and where it costs you✅ Examples from teams doing this right now, not predictions about 2030✅ Networking with SaaS founders and operators from the region
🕐 Agenda
17:00 – Gathering
17:30 – Artem Artemenko: Sales-to-CS Handoff: Why Great Deals Can Still Lead to Bad Customer Experiences
18:00 – Jana Bogosavljevic: Dear Customer, What Do You Actually Want? Why curiosity, not assumptions, is the key to building partnerships that drive revenue
18:30 – Break
19:00 – Viktorijan Mucunski: The growth after the click: turning audiences into loyal customers in the age of AI
19:30 – Panel: Faster, cheaper… stickier?
AI made Customer Success cheaper and faster. Did it make customers stay?
Every CS team is automating: chatbots on first-line tickets, AI-written follow-ups, health scores no human reads. Efficiency metrics look great. But retention is the number that pays the bills, and it doesn't care about handle time.
Artem Artemenko (Semrush), Jana Bogosavljevic (Hunch) and Viktorijan Mucunski (HeyReach) take on the question most AI talks avoid: where does automation strengthen customer relationships, and where does it quietly erode them? Expect real examples, honest disagreement, and a clear answer on what AI should never touch in Customer Success.
20:00 – Networking 💬
Note: This event will be held in English.
Spots are limited — if customer success, support, or retention is your world, grab yours today!
Full text on Luma .
every week · 4 dates
Investors in the room