About Event
Customer success is one of the most context-heavy jobs out there.You know your accounts. You know the history, the health, the quirks. The problem isn't knowledge, it's time. There's never enough of it to turn what you know into the prep, the summaries, the follow-ups, and the risk checks that a good CS motion actually requires.
This is a small, hands-on lunch at the Dust Paris office for CS people who want to build agents that take care of the repetitive side of the job, the stuff that shouldn't need a human, so you can put your energy into the part that does: the relationship.
Ten seats. Lunch on us. You leave with working agents.
What you'll build
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A pre-quarterly review brief agent that pulls usage data, support history, and CRM notes into a clean summary before every call, so you walk in already knowing the full picture
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An account health agent that synthesizes signals from your tools into a sharp, shareable update, no spreadsheet involved
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A renewal and risk agent that monitors your book for early warning signs and drafts the right follow-up before things get messy
Agenda
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12:00 — Lunch and intros
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12:20 — Present the CS workflows you want to fix today
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12:30 — Build session: your agents, your accounts
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13:30 — Show what you built
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14:00 — End (or stay if you're still mid-build)
What to bring
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💻 Your laptop, charged
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🤖 A Dust account (free at dust.tt)
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🧠 One workflow in your team you'd love to automate, your biggest time sink, your most repetitive motion
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😄 Your smile
Who's this for
CSMs, AMs, and CS leads at B2B companies. You don't need to know how to code, you need a real account problem and a bit of curiosity. If you manage a CS team, bring someone from your team.
Practical info
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10 spots max
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Lunch is on us
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Dust Paris office
